Warranty Admin Clerk

Warranty Admin Clerk
Location: East Syracuse, NY
Job ID: #72099
Pay Range: $16-19

We are currently looking for a Warranty Admin Clerk to join our HVAC Warranty Team in our Syracuse, New York, Customer Care Center.

Job Specifications Overview:
How the Warranty Team supports our business:

• Provide support to our Distributor Network
• Communicate warranty coverage updates to our Distribution Network
• Provide homeowners with warranty information
• Ensure that product model/serial numbers are loaded into our system
• Process escalated warranty claim exceptions
• Communicate with Distributor Warranty Admins via email and telephone
• Receives calls from homeowners, dealers, and distributors, with the potential to handle up to 40 calls per day.

The Warranty Admin Clerk position would provide administrative support to these functions (as well as other admin tasks) as needed under the direction of Senior Warranty Admin Staff and/or Management Team.

Job Requirements:

• Excellent verbal and written communication skills
• Experience keying/capturing all customer call details/interactions into a Customer Relationship Management system (CRM) (Salesforce experience is desirable)
• Dependability and a strong work ethic is imperative to this position
• Experience with Microsoft Office suite with a concentration in Word and Excel
• Ability to navigate several open Internet tabs on multiple monitors
• Computer experience to include simple tasks like copy/paste, find, google search, etc.
• Data entry (web-based applications)
• Attention to Detail (accuracy)
• Ability to multi-task as well as take direction from multiple sources
• Ability to interpret and follow standard work instructions and job aids
• Ability to work in multiple systems at one time

HS Diploma/GED

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and “Know Your Rights” Poster is available here: Applicant and Employee Notices.

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at